To book a party call us on 020 8359 9920

Refund Policy

Refund policy (Parties)

Topsy Turvy

Teddy Tastic

Self catered

  • The deposit is non-refundable.
  • Parties can be rescheduled giving 14 days’ notice. Topsy Turvy World charge an administration fee of £40.00 (subject to change).
  • Cancellation of your party due to exceptional circumstances, such as illness, will be referred to the General Manager who will reserve the right to make a decision to offer an alternative party date.

Laser Party / Private Hire Party

  • The deposit is non refundable
  • Weekend parties (Friday, Saturday, Sunday) can be rescheduled giving 30 days’ plus notice.  Within 30 days rescheduling is dependent on the party slot being re-filled.
  • Mid week parties (Monday to Thursday) can be rescheduled giving 14 days’ plus notice.
  • A £40 administration fee will be charged for any rescheduled parties.
  • Cancellation of your party due to exceptional circumstances will be referred to the General Manager.

Refund policy (Membership)

Should you decide not to take up your membership prior to your first visit to Topsy Turvy World we will refund you the membership fee within 30 days of the registration date.

Should you wish to terminate your membership this can be done at any time, but once you have benefited from the discounted entry price we cannot refund your membership after this time.

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